Crisis Helpline Counselor (Remote, Minnesota)

**Position Summary** * **Department:** Crisis Helplines * **Reports To:** Crisis Helpline Operations Coordinator * **FLSA Status:** Non\-Exempt (Hourly) * **Employment Status:** Full\-Time preferred * **Pay Range:** $19\.00\-$21\.00 per hour, based on assigned shift. * **Day Shift:** $19\.00/hour * **Overnight Shift:** $20\.00/hour * **Evening Shift:** $21\.00/hour * **Weekend Differential:** An additional **$0\.50/hour** is provided to staff who are scheduled to work **both weekend days** (Saturday and Sunday). * **Performance Review:** Staff are eligible for a compensation review after **6 months** of employment. A **$0\.50/hour** merit increase may be awarded based on exceptional performance. Merit increases are reserved for approximately the **top 10% of staff** and are awarded only to those demonstrating consistently exceptional performance. * **Work Location:** This is a fully remote position. Employees must reside and work in one of the following states: Iowa, Illinois, Michigan, Oregon, Minnesota, Wisconsin, Missouri, Nebraska, Florida, and Virginia. * **Start date:** September 14th, 2026 * **Benefits summary:** **Work Schedule** * The program operates 24 hours a day, 365 days a year * **Weekend Requirement (Full\-Time):** Full\-time staff are required to work one weekend day as part of their regular schedule. * **Full\-time staff may choose from:** * Four 10\-hour shifts per week (preferred), or five 8\-hour shifts per week. * Both scheduling options include the required one weekend day. * Typical Shift Times (10 hour): * Shift 1: 8:00 AM \- 6:00 PM * Shift 2: 4:00 PM \- 2:00 AM * Shift 3: 12:00 AM \- 10:00 AM * Typical Shift Times (8 hour): * Shift 1: 10:00 AM \- 6:00 PM * Shift 2: 6:00 PM \- 2:00 AM * Shift 3: 2:00 AM \- 10:00 AM **Position Overview** Crisis Helpline Counselors (CHCs) provide compassionate crisis intervention and emotional support to individuals experiencing emotional distress, suicidal crises, substance use concerns, mental health challenges, interpersonal conflict, and other difficult life situations. Counselors respond to contacts through both phone and digital platforms (chat and text), utilizing evidence\-based crisis intervention practices grounded in empathy, active listening, and the Developmental Helping Model. Counselors routinely assist individuals experiencing significant emotional distress and may encounter conversations involving suicide, self\-harm, homicide, child abuse, domestic violence, sexual assault, traumatic loss, substance use, and other highly sensitive topics. Counselors may also occasionally experience prank calls, abusive language, or sexually inappropriate behavior from contacts. Throughout these challenging interactions, counselors receive ongoing support through supervision, consultation, and debriefing to promote both quality client care and staff well\-being. **Funding Notice** This position is supported, in whole or in part, by government contracts, grants, or other restricted