Customer Service Specialist

**Position Title:** Customer Service Specialist **Location:** Remote (Work@Home) **Schedule:** 8 am \- 8 pm CST M\-F Weekends might be required,except for USA National Holidays (total 40 hrs a week) **Duration:** 3 months to Full\-Time **Company Background:** *Our client is a national leader in data driven, online educational solutions for learners, educators and employers in high\-growth, licensure\-driven professions spanning healthcare,fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.* *Our culture is intentionally results\-driven and selfless with a relentless focus on our customers.We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. The company is headquartered in Burlington, MA with additional* *office locations and remote workers in cities across the U.S. and in the U.K.* **Position Summary:** We *hiring a Client Care Specialist. This position is responsible for responding to customer’s inquiries regarding the organization’s products or services via phone, email, or online chat. The role coordinates problem resolution with appropriate departments and informs customers of standard procedures or the resolution of product problems on service issues. The Client Care Specialist role will work Remote.* **Responsibilities:** * Provide accurate, friendly, and responsive service to customers * Resolve incoming customer requests or inquiries via telephone, email, or live chat * Maintain a working knowledge of products, services, and policies within the business to serve as an internal information source * Fully document inquiries and resolutions * Provide light technical support for customers * Identify and report unusual inquiry trends or system issues **Required Skills \& Experience:** * 1 to 3 years of customer service experience * Previous call center experience is preferred * Friendly and resolution\-focused interpersonal skills * Articulate verbal and written communication skills * Excellent collaboration and teamwork skills * Proven organizational and time management skills * Ability to keep up in a fast\-paced environment * Strong attention to detail and ability to solve complex problems * Technical aptitude * Experience navigating various business systems to support customer inquiries * Openness to additional responsibilities * Bachelor’s degree or equivalent preferred. High school education or equivalent required. Job Type: Full\-time Pay: $15,000\.00 \- $16,000\.00 per month Language: * Inglés (Required) Work Location: Remote