Help Desk Technician

BlueKey IT is currently seeking a Helpdesk Technician. Job duties will be to provide remote support to clients. Duties include answering client phone calls, responding to email requests, managing help desk tickets, providing remote support to clients, and performing maintenance tasks for clients. All support is provided in the BlueKey IT office. Other duties may be added as needed. **Job Description: Helpdesk Technician (Entry\-Level)** BlueKey IT is seeking a **Helpdesk Technician** to join our team. This is a **customer\-facing, entry\-level role** focused on providing basic technical support, answering incoming phone calls, managing help desk tickets, and configuring computers for deployment and shipment. This position is ideal for someone starting their IT career who enjoys helping people with computers, building their own computers/home lab, figuring things out, learning foundational IT skills, and working hands\-on with computer hardware and software. **Key Responsibilities** * Answer incoming support calls and assist users with basic IT issues * Create, update, and manage help desk tickets * Provide basic troubleshooting for desktop, laptop, and peripheral issues * Set up and configure computers (imaging, user setup, software installation) * Prepare computers and equipment for shipment to end users * Reset passwords and assist with basic account access issues * Follow documented processes and escalation procedures * Maintain an organized workspace **Required Qualifications** * **0–2 years** experience in help desk, technical support, or related IT role * Comfortable answering phone calls and speaking with users professionally * Basic understanding of Windows operating systems * Strong customer service and communication skills * Ability to follow instructions and documented procedures * Willingness to learn new tools, systems, and technologies * Reliable, punctual, and detail\-oriented **Basic Technical Skills (Training Provided)** Familiarity or interest in learning: * Windows desktop setup and configuration * Installing software and performing basic updates * Microsoft 365 and Google Workspace (basic tasks such as password resets and user setup) * Basic networking concepts (Wi\-Fi, Ethernet, printers – no advanced networking required) * Ticketing systems **Preferred (Nice to Have)** * Previous customer service or call\-center experience * Experience setting up or troubleshooting PCs or laptops * IT coursework or degree, certifications (CompTIA A\+), or personal technical projects * Experience working in an office or IT support environment **Work Environment** * Office\-based position * Full\-time * Phone\-based support role * Hands\-on computer setup and staging work * Training and support provided **What We’re Looking For** We’re looking for someone who: * Enjoys helping people and solving technology problems * Is comfortable handling incoming phone calls * Pays attention to detail when setting up equipment * Communicate