Solution Success Manager (Radiology)

DescriptionAidoc is recruiting a Solution Success Manager - Radiology Solutions in the US. Join our team!About AidocAidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes.Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide. Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies.About this roleWe are seeking a clinically-grounded, tech-savvy Solution Success Manager to support our Radiology AI and Workflow Solutions. This individual will have a background in CT technology (ARRT)(CT) and act as a trusted advisor for customers, guiding them through successful onboarding, clinical integration, and optimization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and success.As a tech-savvy individual with deep healthcare domain expertise, the Solution Success Manager - Radiology Solutions serves as a product authority and strategic advisor for both prospective and existing customers. This pivotal role bridges the gap between our innovative AI healthcare solutions and the specific needs of healthcare teams, ensuring seamless integration into clinical workflows and the delivery of measurable value.In this role, you will function as a trusted advisor, guiding clients through the pre-sales and onboarding phases. This includes delivering tailored product demonstrations, facilitating clinical onboarding and integration, and optimizing the utilization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and ensure their success.This position demands a strong combination of clinical expertise, technical acumen, and exceptional communication skills to effectively influence decision-making and cultivate robust relationships within diverse healthcare environments.ResponsibilitiesDeliver compelling product demonstrations of our AI healthcare solutions to diverse audiences, including clinicians, researchers, and healthcare administratorsMaster and articulate the nuances of specific Care pathways, including clinical workflows, patient journeys, and treatment protocols, tying them to our solutionsBuild and maintain a deep understanding of key healthcare personas (e.g., providers, specialists, radiology IT, Technologists, nurses, care coordinators, patients) and their unique challengesMap complex clinical requirements into demonstrable workflows in our product suiteCollaborate with Regional Account Directors (RAD) on the best way to create and deliver tailored sales presentations that resonate with different healthcare stakeholdersPreliminary solutioning of the Aidoc products during pre-sales motions, demonstrating how they may augment or enhance customer clinical team workflows Clinical Onboarding and Change Management - oversee the clinical onboarding process, including assessing current workflows, identifying key objectives, optimizing workflows for users, and supporting initiatives that ensure successful adoption post-sale.Provide expert-level product training to internal teams and clientsPartner with the Customer Success Manager to ensure solutions deployed meet the expected deliverables as scoped in the pre-sales engagement.Gather and synthesize feedback from healthcare professionals during the pre-sales and onboarding phases to inform product developmentServe as a subject matter expert in relevant medical domains during client engagementsGuide implementation processes that align with clinical workflows and regulatory requirementsServe as a liaison between product development, radiology platform vendors, and commercial teams during the late beta and early scaling phases of new solutions, ensuring that clinical needs and workflow optimization details are fully incorporated into the solution launch process.Attend various vendor conferences and Aidoc events as needed.RequirementsCertification in CT technology (ARRT)(CT) with deep radiology experience (e.g., CT Technologist, Radiology Manager, PACS Administrator).8–10 years of acute healthcare experience, including work within a large institution (>400-bed hospital).Progressive clinical leadership experience, including leading clinical departments, teams, or enterprise clinical programs.1-2 years of experience within the clinical AI industry outside of the hospital environment, supporting or deploying AI-enabled healthcare solutions.Strong understanding of