Sr Corporate Travel Consultant

OverviewAt ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. ResponsibilitiesThe Sr. Corporate Travel Consultant will offer best in class travel consultation to Altour VIP clients. In this role, you will quote and book accurate domestic & international air, car and hotel reservations and be able to multi-task in a fast-paced work environment.This role has a required schedule of Monday-Friday 11:00 AM - 8:00 pm ET.Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation.Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.Is available for and receptive to training opportunities.Is Sabre proficient and maintains Sabre skills with relevant training.Has knowledge of and understanding of re-routing and exchange processes.Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.Problem resolution to always include management.Assists other agents on the account.Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.QualificationsOverall travel industry knowledge and experienceEssential; Must have excellent communication skills and enjoy working with high level global clientele.7 - 10 years Sabre computer knowledge and proficiency.Competent with all aspects of ticketing transactions.Proficient with International Itineraries and rate structures.Knowledge of online booking tools a must.Experienced and comfortable with premium travelers.Attention to detail/conscientiousness/flexibleProblem solving and initiativeInterpersonal communication and relationship building skillsWillingness to learn new functions and to enhance existing skillsPatience and flexibilityMinimum 7+ Years Industry ExperienceRegular and dependable attendance and punctuality are required.Leadership Abilities:Has strong understanding of own skill set and development opportunities Takes direction, offers suggestions, and asks for appropriate guidance when applicableDemonstrates exceptional teamwork Proactively offers support when ability matches needActs as a leader among peersThanks peers for support they have providedConsistently demonstrates master of the guiding principles in daily work habitsAbility to provide constructive feedback to peers and leaders when appropriateAbility to handle most difficult situations May seek minimal guidance, but generally has solution at handAble to support peers in decision makingKnows when to escalate to a leaderStrong understanding of key Altour initiatives and employs strong change management skills consistentlyPhysical Requirements:Occasional travel may be required.Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.Job requires employee to sit for extended periods of time without being able to leave the work area.Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.Typing or otherwise working primarily with fingers.Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend co