Senior Account Manager / Client Success Manager

**About the Role** This is not a traditional Account Manager position. At HIVE Marketing, the Account Manager owns client fulfillment end\-to\-end. You are the single point of accountability for every client in your book of business. You will not personally run ads, build funnels, or edit creative. But everything that happens in fulfillment runs through you. If it breaks, stalls, or underperforms, you own fixing it. This role is for someone who wants real ownership, thrives on accountability, and takes pride in making clients win. **What You'll Own** * Full client relationship from close through ongoing growth **Onboarding execution: making sure every system is live and every deliverable ships on time** Coordination of specialists (media buyers, copywriters, editors, GHL experts) to hit deadlines and quality standards **Content production, ad launches, and funnel builds: you green\-light everything before it goes live** Weekly client communication with clear performance updates, next steps, and strategy **Performance monitoring: tracking appointment volume, cost per appointment, pipeline health, and revenue impact** Proactive problem\-solving: catching issues early and bringing solutions, not excuses **How We Measure Success** * Client retention and growth **Appointment volume and cost per appointment** Content velocity and quality **Fulfillment execution: nothing falls through the cracks** Clear, proactive weekly communication **Minimal escalation needed from leadership** **The 10 Habits We Expect** 1\. Frequent, proactive communication. Clients never chase you for updates. 2\. Strong relationship ownership. You build trust while holding boundaries. 3\. Brand alignment vigilance. Every piece of content feels like the client. 4\. Obsessed with results. Performance is always visible and explained. 5\. Proactive problem\-solving. Issues surface early with solutions attached. 6\. Clear expectations and transparency. No over\-promising. No surprises. 7\. Extreme ownership. No blame\-passing. Ever. 8\. Extension of the client's team. You think 'we,' not 'you.' 9\. Consistency over time. Same level of care in month six as month one. 10\. Listens and implements feedback. Clients feel heard and see action taken. **What We're Looking For** Required Experience (at least one): * Marketing or lead generation agency background **High\-ticket service fulfillment experience** Managing multiple client accounts simultaneously (10\-15 active clients) **Performance\-driven or operations\-driven environments** **Required Traits:** * Highly organized and process\-driven **Comfortable enforcing deadlines across teams** Calm under pressure **Metrics\-aware: you can speak clearly about results and KPIs** Ownership\-oriented: you fix problems instead of passing them along **This Role Is Not a Fit If You...** * Come from a pure customer support background **Prioritize 'client happiness' over performance and results** Avoid accountability or need c