Technical Business Analyst

Synergy Business Innovation \& Solutions is a premier implementer of cutting\-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low\-Code/No\-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re\-Engineering. Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short\-term, and long\-term disability insurance, HSA, FSA, 401(k) with company match, PTO \& Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well\-being programs. At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company\-funded certification opportunities, education reimbursement, and a general open\-door policy so that you have support when you need it. Our team is eager to learn, fast\-paced, and quality\-driven. If that sounds like you, Synergy has a position for you! This position is designated as work\-from\-home. **About the Role:** Synergy is seeking an experienced Technical Business Analyst to support technical documentation, requirements gathering and delivery, across the Program Management Office (PMO). This person will support the full software development lifecycle (SDLC) as well as process maps, workflows, technical SOPs, training guides, JIRA tickets, Executive Briefings and more. Additionally, this person will have the opportunity to provide support and analysis across the entire Portfolio. Looking for someone to deliver technical artifacts, to support program management efforts, and support mission critical systems. Ideal candidate has a proven track record of supporting PMO delivery, in a highly complex software development environment. **Primary Responsibilities:** * Lead the development and maintenance of technical documentation across the PMO. * Translate business, operational, and technical needs into well\-structured Jira epics, features, user stories, tasks, acceptance criteria, and supporting documentation. * Ability to provide cross\-functional support to other workstreams such as product owners, developers, DBAs, testers, data teams, cyber security and more. * Create detailed current\-state and future\-state workflows, swim lane diagrams, system context diagrams, decision flows, data flows, and process maps using Microsoft Visio. * Develop and maintain SOPs, training guides, user guides, process playbooks, job aids, release documentation, and other knowledge\-management materials. * Build and maintain integrated project schedules in Microsoft Project, including milestones, dependencies