Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)Company: SnapsheetJob Location: Remote (See geographic restrictions below) Job Type: Full Time Start Date: TBD, Future OpportunityAbout Snapsheet Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements. The RoleWe are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.We look for reviewers who are motivated within a high-volume production environment, but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review. ResponsibilitiesTechnical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.Process Adherence & Professionalism:Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.QualificationsExperience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows. Proven Volume (Required):Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.Carrier/IA (Field): History of successfully managing 6-10 field estimates per day.Shop: Proven history of personal ownership over $100k+ in monthly individual sales.Technical Proficiency: Extensive working experience in CCC One is required. Market Experience: We have a strong preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa). Navigating the negotiation nuances of these fast-paced environments is a significant advantage. This Role is a Great Fit IF:You're an individual contributor who thrives doing the work — you're not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.You're energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.You're comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.We’re Built to Grow With You – And That Starts With How We Support YouAt Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.Offer two dental plans a