Bilingual Customer Care Specialist (English/Spanish) – Remote

**About the Role** We are looking for a dependable and bilingual Customer Care Specialist to support a law firm that assists consumers with debt\-related legal concerns. This remote opportunity is ideal for someone who enjoys helping others, communicates clearly, and can balance professionalism with empathy when speaking with people experiencing financial difficulties. In this role, you will serve as an important point of contact for current and prospective clients. You will manage incoming inquiries, make follow\-up calls, coordinate appointments, and maintain accurate client records. The ideal candidate is organized, comfortable working in a fast\-paced phone\-based environment, and committed to providing a positive client experience in both English and Spanish. What You'll Do * Answer incoming calls and place outgoing calls to prospective and existing clients in English and Spanish. * Respond to general questions about appointments, firm procedures, requested documents, and client\-service processes. * Contact clients to confirm appointments, request information, and provide timely follow\-ups. * Assist with scheduling consultations and coordinating communications between clients and the appropriate team members. * Record call details, client updates, and relevant information accurately in the firm's client management system. * Keep client files current and ensure communications are documented appropriately. * Recognize inquiries that require legal guidance and direct them to an attorney or authorized legal team member. * Handle sensitive conversations with patience, discretion, and respect. * Follow internal communication guidelines, call procedures, and established service standards. * Safeguard private client information and comply with firm confidentiality requirements. * Collaborate with attorneys, paralegals, and client intake personnel to support an efficient workflow. * Maintain expected standards for responsiveness, call handling, recordkeeping, productivity, and service quality. **What We're Looking For** * Fluency in both spoken and written English and Spanish. * Experience in customer support, call centers, client intake, sales support, or a related service\-oriented role is preferred. * Confidence handling frequent telephone conversations, including both incoming and outgoing calls. * Strong listening, communication, and interpersonal skills. * A courteous, empathetic, and solution\-oriented approach to client interactions. * The ability to remain composed when assisting individuals who may be frustrated, worried, or under financial pressure. * Excellent organizational skills and careful attention to detail. * The ability to manage multiple tasks while maintaining accurate records. * Familiarity with computers, email, phone platforms, CRM tools, and standard office applications. * Self\-motivation and the ability to stay productive while working independently. * Experience in a legal office, financial services, debt\-related