Debt Negotiator (Creditor Escalations)

OverviewAs a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of 7/27/2026.ResponsibilitiesNegotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal actionEstablish and maintain contact relationships with law firmsAnalyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possibleReview client's banking account to determine funds necessary and available to execute the programResponsible for achieving monthly KPIs set by managementGather and submit required legal documentation for approval and payment of accountsLiaise with law firms for client account data and document exchangesWork with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firmCommunicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt reliefWork with other members of the team to ensure efficient processManage confidential information/documents with a high level of discretionPerform other duties as directed by manager(s)QualificationsBachelor's degree preferred, or relevant work experienceExperience working in a metrics based/goals driven environment preferredAnalytical mindset with a strong business acumen, professionalism, and communication skillsHigh energy, competitive, articulate, passionate, and motivated to provide best in class service for clientsDesire to work in a collaborative, team-oriented environmentMulti-tasker with great organizational skillsAbility to easily build rapport with clients and creditorsNational Debt Relief Role Qualifications:Computer competency and ability to work with a computer Prior experience using a CRM platform (Salesforce preferred) Prioritize multiple tasks and projects simultaneouslyExceptional written and verbal communication skillsPunctuality expected, ready to report to work on a consistent basisAttain and maintain high performance expectations on a monthly basisWork in a fast-paced, high-volume settingUse and navigate multiple computer systems with exceptional multi-tasking skillsRemain calm and professional during difficult discussionsTake constructive feedbackAvailable for full-time position, overtime eligible if classified non-exemptCompensation InformationOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000. About National Debt ReliefNational Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.Rated A+ by the Better Business Bureau, our goal is to help individuals and famil