Community Relations Administrator

DEPT OF ENVIRONMENTAL QUALITYWe are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations. We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our missionCommunity Relations AdministratorJob Location:Address: 1110 W. Washington Street, Phoenix, AZ 85007Posting Details:Salary: $75k-$85kGrade: 23Closing Date: Open Until FilledJob Summary:This position is responsible to support scope of work in three of Arizona Department of Environmental Quality (ADEQ) programs; the Ombudsman, Tribal Relations, and the Voluntary Environmental Stewardship Program (VESP). The position reports directly to the Senior Division Administrator and coordinates and maintains a close working relationship with the agency's organizational structure with Subject Matter Experts (SME) and staff to sustain the programs and build teams to ensure the scope of work is fulfilled. This position maintains a positive public image of the agency through external engagement at in-person events.This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.Job Duties:Responsibilities related to the Ombudsman are to review and track constituent inquiries and complaints submitted to ADEQ and those assigned by the Governor's Office of Constituent Engagement’s (GOCE). Summarize inquiries and complaints, coordinate across the agency as necessary and build teams to facilitate problem solving, review recommended solutions with ADEQ’s Ombudsman and Programs as required, and prepare final responses to close the case.Responsibilities related to Tribal relations is engagement with the Tribes of Arizona and nearby states.. Coordinate Tribal notifications with ADEQ Programs, collect information to support drafting of ADEQ’s Tribal Annual Report and ADEQ’s Tribal Consultation and Collaboration Policy, as needed, coordinate with the ADEQ Community Liaisons regarding Tribal environmental staff engagement and in-person visits. This position is responsible for overseeing all aspects of intra-agency's Tribal communications.Responsibilities of ADEQ’s Voluntary Environmental Stewardship Program (VESP) requires strong interdepartmental coordination, external engagement and recognitions regarding interested parties, and technical skills related to environmental indicators and goals. Review and analyze company VESP applications and annual progress reports pertaining to voluntary environmental goals, e.g., waste generation, recycling, reuse, water conservation, emission reductions, energy consumption, chemical alternatives.Other duties as assigned as related to the position (typically 5% - 10%)Knowledge, Skills & Abilities (KSAs):KNOWLEDGETribal sovereignty and governanceResearching and compiling informationState statutes, rules and regulations as they pertain to the Department and sectionState government and department organizational structureConfidentialityMicrosoft Office and the G-Suite/WorkplaceGoogle SuiteEnvironmental performance indicators and continuous improvementSKILLSListening, Verbal and written communicationGathering of facts and informationEffective time managementCustomer service and the ability to effectively interact with a wide range of internal and external constituentsABILITIESCoordinate complaints across the departmentMaintain a positive public imageReview and analyze applications and annual progress reportsWork under pressure meeting deadlinesExhibit personal initiativePrioritize effectivelyAdapt to changing assignments and prioritiesRespond to inquiries with tact, diplomacy, and appropriate timely informationWork as a team player inter and intra agency divisionsOrganize, prioritize and perform multiple tasks on a daily basisEstablish and maintain effective and positive working relationships with agency staff and the publicComplete assigned tasks accuratelyWork independently with minim