Professional Services Project Manager

Position Overview Job DutiesCreates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability.Manages day-to-day operational aspects of projects, including scope, schedule, budget and qualityEffectively applies Fortinet’s methodology and enforces project standards.Minimizes Fortinet’s exposure and risk on projects.Ensures project documents are complete, current, and stored appropriately from beginning to end.Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities.Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.Accurately forecasts revenue, profitability, margins, bill rates and utilizationAssures project legal documents are completed and signedFacilitates PS, Presales & SE team and client meetings effectively.Effectively communicates relevant project information to executive management.Resolves and/or escalates issues in a timely fashion.Understands how to communicate difficult/sensitive information tactfullyHighlight areas of improvement and recommend changes in methods, processes and tools.Monitor and manage operational and customer satisfaction metrics to meet organizational goals.Handle project escalations and follow up on customer satisfaction surveys.Build and maintain strong relationships with the sales teams.Recruit, hire and retain engineers for professional services, so the implementation processes can continue.Maintain a great working atmosphere that allows personal and professional development to each one of the team members.Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team.Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction.Establish, document and enforce processes that allow higher efficiency and productivity.Align strategies to proactively avoid potential issues in any of the pre-sales processes established.Constant follow up to processes making sure they are maintained properly.Job Experience / Abilities RequiredOutstanding oral communication and presentation skillsStrong familiarity with project management software, such as Microsoft Project.Experience as a Program Manager is a plus.Experience at working both independently and in a team-oriented, collaborative environmentCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesReact to project adjustments and alterations promptly and efficientlyFlexible during times of changeExcellent conflict resolution skillsAbility to think creatively to develop new solutions to problems.Ability to create a vision, establish a plan, and ensure plan execution through success.Ability to coach others.Experience in a Professional Services role in a networking/security company or equivalent education.Demonstrated leadership skills.Full knowledge of all relevant business policies and practices.Strong ability to energize and lead others.Previous experience leading teams is a must.Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese.Good technical knowledge on computer networks and Internet security.Excellent organizational skills.Adaptable and flexible, operating in a fast-paced, dynamic environment.Ability to work and take quick decisions under pressure.Willing to travel around 20% of the time.EEOC / AAP Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 or accommodations@fortinet.com for assistance. EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Originally posted on Himalayas