Customer Education & Engagement Team Manager (US)

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core. We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach. To find out how you could contribute to our mission to conquer cancer as a Customer Education & Engagement Team Manager please read on. Purpose:The Customer Education & Engagement Team Manager will own the development and execution of scalable education and engagement programs that enable customers to confidently adopt, optimize, and expand their use of Lunit breast software across USCAN, LATAM, and EU. This role translates customer needs, product capabilities, and clinical workflow requirements into high-impact learning experiences for radiologists, technologists, and clinical and operational teams. Working closely with Customer Success, Sales, Marketing, Product, and Customer Onboarding/Implementation, the Customer Education & Engagement Lead will build programs that support successful onboarding, on-time go-lives, sustained utilization, and long-term customer advocacy. What you'll be doing: Lead the regional execution of customer education and engagement programs that drive adoption, proficiency, workflow optimization, and long-term utilization of Lunit breast software. Design and maintain scalable learning pathways for customer onboarding, go-live readiness, release-based training, advanced workflow optimization, and ongoing product enablement. Partner with Customer Onboarding/Implementation to embed training milestones, completion tracking, and readiness criteria into customer project plans to support successful deployments and revenue recognition timelines. Develop a comprehensive education calendar that includes live training, virtual sessions, on-demand modules, webinars, masterclasses, user group discussions, and customer community events. Create and maintain high-quality training materials, including e-learning modules, workflow simulations, video tutorials, quick-reference guides, facilitator materials, and customer-facing educational resources. Ensure education content remains aligned with product updates, the Lunit roadmap, regulatory requirements, and evolving breast imaging workflows and clinical guidelines. Partner with Marketing to launch customer education and thought-leadership programs that strengthen Lunit’s market presence, showcase customer expertise, and reinforce Lunit as a premium and innovative partner. Manage and optimize the Absorb LMS customer training experience, including enrollment paths, certification tracking, reporting, learner engagement, and consumption analytics. Leverage Higher Logic Vanilla to support digital community engagement, peer-to-peer learning, customer feedback loops, exclusive educational events, and champion cultivation. Build strong relationships with customer champions, clinical stakeholders, subject matter experts, and internal teams to ensure education programs reflect real-world customer needs and measurable business outcomes. Define, monitor, and report on education and engagement KPIs, including training completion, learner satisfaction, time-to-value, adoption indicators, community engagement, certification progress, and training impact. Collaborate with Clinical Affairs and Marketing to lead the strategy, development, and execution of accredited CME and CEU programs (via ASRT, AHRA, or ACCME) to drive market thought-leadership, lead generation, and user engagement. Identify opportunities to use education as a customer success and commercial enablement tool, helping reduce churn risk, increase utilization, support renewals, and uncover expansion opportunities. What you will bring to the role: 5+ years managing customer education, clinical training, or customer success enablement within MedTech, Medical Imaging, AI clinical tools, or SaaS. Bachelor’s degree in Healthcare Sciences, Instructional Design, Business, or a related field (Master's or valid clinical credentials like ARRT (R)(M) or ASMIRT preferred). Deep understanding of breast imaging modalities, radiology operations, and clinical workflows (PACS/RIS) for radiologists and technologists. Active engagement or a robust network within leading societies across USCAN, EU, and LATAM (SBI, ACR, ASRT, EUSOBI, ESR, EFRS, SIBIM, RANZCR, or ASMIRT). Proven ability to leverage society relationships to track clinical trends, source subject matter experts (SMEs), and co-develop educational programming. Demonstrated success designing scalable learning pathways, certifications, and blended curricula (live, virtual, on-demand) using adult learning principles. Hands-on experience with Learning Management Systems (ideally Absorb LMS), community platforms (Higher Logic Vanilla), and content