NCD Coordinator

Description: **Job Name**: National Candidate Database Coordinator **Job Reports To**: Manager, National Candidate Database **Department:** Client Services **FLSA Status:** Salaried Non\-Exempt **Schedule:** Monday – Friday 8:00 a.m. – 4:30 p.m. /37\.5 hours weekly **Remote work flexibility: however, this is not a full\-time remote position, and you must work in the Nashville office two days per week or as needed**. **Responsibilities**: The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position\-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer\-Based Testing (CBT) process. Requirements: **Responsibilities**: The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position\-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer\-Based Testing (CBT) process. **Position Requirements:** o Develop and maintain a positive relationship with the accountancy boards and staff o Review and resolve all candidate data validation processing errors o Participate and conduct training over the NCD Database system and CBT process o Provide technical support for the accountancy boards over the NCD processes o Generate reports related to the NCD data o Review Center Problem Reports (CPR) o Assist accountancy boards and candidates with examination administration issues o Assist accountancy boards and candidates with NCD payment issues o Manage the NABSA Candidate Accounts o Ability to travel and proctor the CPA examination o Process and send out Notice to Schedules and Payment Coupons to candidates o Process scores and release score notices to the accountancy boards and candidates o Receive and process exception to policies, unburn requests and receipts request in accordance with NCD policies and procedures o Maintain candidate records by documenting any updates to names, emails, postal addresses or candidate test event experience o Adhere to all NCD documented policies and procedures o Attend meetings and actively participate as a member of the NCD department o Respond to accountancy board and candidate inquiries via email and telephone within 24\-48 hour time frame o Monitor the phone lines and perform Customer Service duties as needed o Protect organization's values by keeping customers’ personally identifiable information (PII) confidential