Outbound Patient Enrollment Specialist

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn't built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we're building a better system. Our mission is to deliver proactive care to one million seniors by 2030\. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team seeks a remote Outbound Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. **Scheduling Requirements:** Monday through Friday schedule 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time zone **What you'll do:** * Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients. * Facilitate virtual patient enrollments and schedule follow\-up appointments with the Cadence Care team. * Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding. * Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. * Maintain a balance between delivering high\-quality patient interactions and achieving productivity targets. **What you need:** * Experience working in a healthcare services organization with accountability for performance metrics. * Prior experience conducting a high volume of outbound calls. * Strong communication and problem\-solving skills, with the ability to address concerns and guide patients toward informed decisions. * Prior experience working in a fast\-paced work environment. * Ability to maintain the highest degree of patient confidentiality. * Comfort using CRM platforms. * Excellent verbal and written communication skills. * Passion for providing an outstanding patient experience. * Skilled in building strong patient relationships and overcoming objections in a phone\-based environment. * Ability to thrive in a results\-driven, autonomous environment built on trust, open communication, and constructive feedback. The anticipated compensation range for this role is **$20\-$23/hr,** which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of t