Medical Virtual Assistant – Ophthalmology Experience

DescriptionAbout the Role:Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for insurance verification, prior authorization processing, patient scheduling, appointment coordination, inbound call handling, and EMR management to ensure a seamless patient experience. The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration.Key Responsibilities:Verify vision and medical insurance eligibility, benefits, copays, deductibles, and coverage limitationsProcess insurance verification and initiate prior authorization requests as requiredContact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management systemAnswer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders, and general inquiriesManage patient records and maintain accurate documentation using EMR/EHR systemsCoordinate with clinic staff regarding insurance issues, same-day verification requests, and scheduling exceptionsEnsure HIPAA compliance and maintain accurate patient and insurance documentation at all timesPerks:Health Maintenance Organization (HMO)Competitive payGovernment-mandated benefits13th month payNight differential payInternet allowancePerfect attendance bonusYearly salary increaseOpportunities for career growth and developmentRequirementsMust have experience working with a U.S.-based Ophthalmology clinic or physician (required)Must have hands-on experience with insurance verification and prior authorization processingExperience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handlingExperience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitationsExperience communicating directly with insurance providers to resolve eligibility and authorization issuesMedical billing and coding experience is an advantageStrong written and verbal English communication skillsExcellent customer service and patient communication skillsHighly organized, detail-oriented, and able to manage multiple tasks efficientlyMust be comfortable working in a remote setup with a reliable internet connection and a dedicated workspaceOriginally posted on Himalayas