Integrations Engineer

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. As an Integrations Engineer, you will play a key role supporting customers by helping integrate our fraud solutions into their technical environments. This role is a hybrid technical and customer-facing position (approximately 50/50), requiring strong communication skills and the ability to troubleshoot and guide clients through integration processes. You will act as a trusted technical advisor, working closely with customers and internal teams to ensure successful implementations and ongoing support.What You'll Bring:What You’ll DoSupport customer onboarding and technical implementations/integrations of TransUnion fraud solutionsWork directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issuesTroubleshoot and resolve integration-related incidents affecting customer environmentsPartner with customers’ technical teams to successfully integrate APIs and services into their systemsMonitor and manage incoming support requests and prioritize based on urgency and impactParticipate in incident response and help restore services in case of disruptionsProvide ongoing support for integrations, ensuring stability and performanceCollaborate with global teams across regions (e.g., US, UK, LATAM)Impact You'll Make:QualificationsBachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field4+ years of experience in Application or system integrations / implementationsExperience working with APIs, Web Services, REST, and/or SOAPExperience working in Cloud or SaaS environmentsStrong troubleshooting and problem-solving skills in client-facing technical environmentsStrong communication skills and ability to interact directly with customersFluency in English and SpanishWe'd Love To See:Experience or familiarity with programming languages (e.g., Java, JavaScript, SQL, C#, PHP) (Note: coding is not required, but understanding helps support integrations more effectively)Experience in DevOps / reliability engineering environmentsFamiliarity with fraud platforms or identity management solutionsPortuguese language skillsThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job TitleConsultant, Post-Sale Technical ConsultingOriginally posted on Himalayas