Mid-Market Customer Account Manager

Job description Company and benefits Job ID MIDMA019255 Employment Type Regular Work Style remote Location United States, FL,United States Travel Up to 25% Role Mid\-Market Customer Account Manager **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. **Key Responsibilities:** * Supporting our Midmarket Customers, solidify customer relationship through regular and frequent face\-to\-face interactions designed to drive sales growth, including attendance at industry events, trade shows and conferences that are relevant to your customer base. * Proactively develop, utilize, and increase depth and breadth of expertise with Customer’s particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services. * Develop and maintain “greenspace” heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts. * Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer’s needs. * Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users. * Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders. * Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in\-person meetings and interactions. * Ensure highly positive customer experiences through existing relationships as transitioned from previous account team or services teams. * Conduct at least 1 in\-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on “Innovation” by sharing new product offers, new product innovation with effort toward sales. * Increase customer engagement and participation in high\-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels * Collaborate with Field Marketing to invite customer and regional partners t