Sr. Manager, Revenue Strategy & Operations (Remote, Vanouver)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting. The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required.ResponsibilitiesSophisticated analytics to support global Restaurant Sales and Services and Marketing decisionsMonitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insightsMaintain and assure data quality in dashboards and reports for internal useAlign metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truthPrepare & present data analysis for audiences ranging from field sales members to senior leadershipCall out abnormalities and trends in data to identify business opportunities and best practicesMake data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teamsCommunicate upwards and to peers on project strategy, status, expectations, deadlines, and resultsCollect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and trainingBuild and maintain financial models, forecasts, and dashboards for various business scenariosAct on feedback from the team for process and system enhancement requestsHave a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategyImprove Salesforce.com (SFDC) processes and dataSkillsKnowledge of SQL requiredExperience in big data and understanding of databasesExperience in operations: sales goaling, territory management, commission plans, SPIF, etcMust be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teamsAdvanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience requiredProfessional experience in data analysis and ability to see beyond the numbers to drive sound decision-makingDemonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plansOperational experience in measuring and improving efficiency, utilization, scale initiatives etc.Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organizationHigh energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growthShown strong verbal and written communication skills; including detailing business processes, use cases, and business requirementsExcellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skillsSelf-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from managementExcellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple languagePeople managem