Claims Manager

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.As a member of the Claims team, you will be one of the initial users of, and key feedback providers for, our active claims management processes and systems. Your input will help to shape and improve how we fulfill our mission of providing world-class service through tightly managing legal costs, making data-driven decisions when analyzing a claim’s value, and ensuring that other potentially responsible parties pay their fair share. This will necessitate close collaboration with Claims leadership, our internal Data and Engineering teams, and our carrier partners.YOU WILLComplete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers.Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards. Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.YOU HAVEAt least 5 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices LiabilityMiscellaneous Professional LiabilityDirectors and Officers LiabilityErrors and Omissions LiabilityPrevious carrier or broker experience is a plusBachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.High level of personal initiative and leadership skills.Exceptional time management, problem solving and organizational skills.Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.Strong communication skills, both verbal and written.Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).WHO YOU WILL WORK WITH:Eric Marler, Head of Claims: An industry veteran, Eric has more than 20 years of experience working with or for insurers offering management liability solutions. He is a licensed attorney who began his career in private practice before transitioning in-house. Prior to joining Counterpart, Eric held leadership roles at Great American Insurance Group and The Hanover Insurance Group.Tobias Schuler, Head of Data Analytics: After becoming a Fellow of the Casualty Actuarial Society and working as a consultant actuary at EY for several years, Tobias went on to drive the actuarial data & systems teams at QBE. He further leveraged his deep insurance and technical expertise at Munich Re Digital Partners in North America, where he headed data and analytics and oversaw the data infrastructure behind some of their largest programs.Chris Shafer, Special Projects: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his ph