Director, Compliance Services

Role OverviewReporting directly to the GM, Commercial Compliance, the Director, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization. The Director, Compliance Services will be responsible for interpreting the evolving compliance landscape, advising customers on best practices, and ensuring the SE product is aligned to regulatory expectations and customer needs. This position is highly cross-functional—partnering closely with Implementation, Product, Sales, and Customer Success to drive excellence in delivery, strengthen customer relationships, and support business growth.Key ResponsibilitiesCompliance & Regulatory LeadershipMaintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reportingServe as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarkingAnticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendationsProduct Subject Matter ExpertiseDevelop and maintain an expert-level understanding of the Stakeholder Engagement product—including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap featuresEvaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflowsPartner closely with Product and Engineering to provide compliance input on roadmap planning, requirement definition, and release readinessCross-Functional Partnership & Internal EnablementWork closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practicesSupport Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participationContribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements.Customer Leadership & Relationship ManagementBuild trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issuesProactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvementsParticipate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadershipThought Leadership & Special ProjectsLead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultationsRepresent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growthDevelop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teamsQualificationsBachelor’s degree required; advanced degree or relevant certification (HCCP, RAC, etc.) preferredMinimum 5+ years of experience in the life sciences industry in one or more of the following areas:Commercial complianceMedical or commercial operationsTransparency/aggregate spendHCP/HCO engagement managementExperience serving in a customer-facing or advisory role is strongly preferredStrong knowledge of U.S. and/or global laws, regulations, and industry codes governing interactions with HCPs/HCOs (e.g., OIG, PhRMA, AdvaMed, EFPIA, Sunshine Act)Familiarity with compliance technologies (e.g., engagement management, transparency reporting, CRM, workflow tools) is a plusProfessional SkillsDemonstrated ability to influence and lead across functions without direct authorityExceptional communication, facilitation, and presentation skills with the ability to translate complex compliance concepts into practical guidanceStrong analytical and problem-solving skills; ability to identify root causes and drive resolution in complex customer environmentsHighly organized, detail-oriented, and comfortable managing multiple projects simultaneouslyCollaborative, customer-centric mindset with the ability to establish trust and credibility quicklyWhat we provide:Merit-based compensation – Competitive base salary plus bonusWork from anywhere – Roles are open to candidates located anywhere in the US (United States)Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave401k+ MatchComprehensive health, dental, and vision insurancePaid Parental LeaveHealth and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependen