Java Product Support Engineer

Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.comWhat you'll do:Debug and troubleshoot incidents with Sonatype products and solutionsReproduce defects and file actionable issues for product engineeringReplicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)Represent Technical Support and customer interests in Engineering and Product Management discussionsAssist product management in developing and prioritizing enhancement listsSummarize, communicate, and escalate customer experiences to managementContribute to and maintain our Knowledge BaseContribute to our diagnostic tools and utilities, and create new onesRespond to customer inquiries via support cases, email, chat, and phoneWho you are:3+ years experience supporting complex enterprise software solutionsAbility to read and understand Java code is necessaryExperience using Rest APIsExperience with testing and/or development of production quality Java based web applicationsSolid experience with Linux command line toolsExperience with SQL databases (PostgreSQL is a plus)Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)Experience with scripting languages (Python, Bash, Typescript, etc.)Experience with a major cloud platform like AWS, Azure or GCPExperience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)Experience with container technology like Docker, Kubernetes or similar.Exceptional communication skills --> Written and verbalSolid English proficiencyVery good problem solver! --> Solid experience interacting with internal/external clients on technical challengesIdeal to bring:SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)Debugging certificate-based mutual TLS and SSL authenticationExperience analyzing network traces using tools such as wireshark or tcpdumpComponent management build tools (Maven, npm, NuGet etc.)Experience with Sonatype, jFrog, Snyk and similar productsDeployment/Configuration of Cloud platforms such AWS, Azure and GCPOAuth and/or SAML integration experienceWhat we're proud of2025 AI Compliance Solution of the Year - AI Breakthrough Awards2025 Best DevSecOps Solution by DevOps DozenVisionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)2023 Fast Company Best Places for Innovators2023 Gartner's Magic Quadrant2023 Software Report's Top 100 Software Companies2023 BuiltIn Best Places to Work2022 Frost & Sullivan Technology Innovation Leader Award2022 PeerSpot Silver Peer Award in Software Composition Analysis2022 Tech Ascension Best DevOps Security Solution Award2022 NVCT Cyber Company of the YearCompany Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest. Paid Volunteer Time Off (VTO)At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.Originally posted on Himalayas