Solution Architect

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. About This RoleAs a Solution Architect at Stitch, you'll be responsible for gathering and analyzing technical requirements to ensure seamless integration of Braze and partner technologies within our clients’ marketing technology stacks. You'll develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. You'll also design and implement scalable, end-to-end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. Additionally, you'll leverage Braze’s segmentation tools to create dynamic audience segments, while crafting multi-channel campaign flows using Braze’s Canvas tool to drive customer engagement through automated messaging and real-time interactions.What You’ll DoCollaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer’s existing martech stackProvide detailed documentation, define integration points, and ensure seamless data flow across platforms.Develop comprehensive functional design specifications that outline how Braze’s features will support the customer's business goals. This includes defining workflows, user journeys, and business rules to deliver an efficient and scalable solutionDesign and implement end-to-end solutions that bridge the gap between business objectives and technical execution. You'll ensure the architecture is robust, scalable, and tailored to meet specific customer needs while integrating seamlessly with the broader technology ecosystemBuild and manage complex data structures, including user attributes and events, to support personalized customer experiences. You'll define how customer interactions and behaviors are tracked and leveraged to enhance engagement strategiesUtilize Braze’s segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. You'll ensure that segments are leveraged effectively for targeted messaging and personalized campaign experiencesDesign and implement sophisticated campaign flows using Braze’s Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement. You’ll develop logic to automate actions, such as messaging triggers and conditions, based on real-time customer interactions and behaviorsBring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hoursEffectively manage your time to achieve quarterly billable hour targetsStay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certificationOccasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagementPerform additional duties as assigned and neededWhat Does Success Look Like In This Role?You are confident in developing and clearly communicating customer solutions to meet client needs, including helping with coding/scripting examples and proof of conceptsNot only are you an awesome technical expert, but you’re also an amazing consultant. This means that you are confident meeting with our clients and bringing a strong point of view to them around best practices and creative solutions. You approach your clients’ needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve themYou show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgencyYou consistently meet deadlines.