Group Product Manager, SpryCIS

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas. Position OverviewSpryPoint is at an inflection point. We're the technology leader in our market—the only modern, cloud-native solution—and we're growing rapidly. With that growth comes opportunity and complexity: our Product Management team is in high demand across the organization, and we need to build the infrastructure, processes, and planning capabilities that enable the team to scale while providing the business with visibility and tools for informed decision-making.The Group Product Manager for Customer Information Systems will lead the scaling and maturation of our SpryCIS product management organization. This role manages three specialized teams totaling 11+ product professionals supporting SpryPoint's flagship SpryCIS product across multiple agile development teams. You'll lead a capable team that needs operational systems, planning frameworks, and scalable processes to meet the demands of our continued growth.This is a builder role. You'll design and implement the operating systems, frameworks, and rituals that enable a high-performing product organization. You'll establish capacity planning rigor, create clarity around workload management, implement stakeholder engagement models, and build the infrastructure that allows your team to move from reactive to proactive. You'll create the processes and tools that support Product Owners while giving the business the visibility it needs.The right person for this role has scaled PM teams through hypergrowth and knows how to build sustainable systems that enable rather than constrain. You're a player-coach who maintains deep product knowledge and can jump into complex product challenges when needed. You're energized by designing capacity planning systems that provide clarity and predictability. You understand how to translate implicit strategic decisions into explicit execution frameworks. You can coach, develop, and hold teams accountable while building the guardrails that set them up for success.This role requires balancing three critical dimensions: operational management (40%), systems building (40%), and hands-on product work (20%). As the team matures and systems become established, expect the balance to shift toward more hands-on product leadership and less systems building.. This is about execution excellence, operational rigor, and building a world-class product management capability.Organizational StructureYou'll lead the evolution of the SpryCIS product management organization from its current single-team structure into three specialized teams:Two SpryCIS Product Teams (4-5 Product Owners each, managed by a Product Owner Team Lead)- Support 3-4 agile development teams per group- Focus on solution design, roadmap execution, and delivery- Own feature development from concept through launchProduct Intake Team (1 Team Lead, 1 Product Owner)- Triage and manage the sales process and new project requirements- Conduct early-stage discovery and scoping for new opportunities- Manage the product ideation submission process- Deliver well-defined epics with preliminary solution designs to execution teams- Coordinate with SpryCIS Product Teams on large, complex dealsA key priority in year one is recruiting the team leads for t