Bilingual Virtual Patient Support Specialist

Job Title: Bilingual Virtual Patient Support SpecialistJob Location: San Antonio, TX, United StatesJob Location Type: On-siteJob Contract Type: Full-timeJob Seniority Level: DescriptionYou’re a proactive problem-solver and have the ability to make customers feel like your friend.In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.You will:Provide timely and accurate responses to inbound calls, emails, and other communications from customersBuild rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concernsIdentify and resolve patient issues or escalate to appropriate internal teams as neededMaintain detailed and accurate records of patient interactions and transactions in our contact center software systemAdhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirementsEssential Requirements:High school diploma or equivalentBilingual (English/Spanish) 1-3 years’ experience in customer service, call center operations or related fieldsStrong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiencesDesired Requirements:Bachelor’s degreeExperience in the pharmaceutical or healthcare industryWillingness to work flexible hours, as neededAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.WorkHereMattersEverywhere| How are you inspired to change lives?Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.7485400002491 This job is curated by Lifelancer.Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.Please apply via Lifelancer platform to get connected to the application page and to find similar roles.Originally posted on Himalayas