Call Center and Telesales (Agents and Lead)

Hooli Software currently hiring for the following:Telesales AgentCall Canter AgentTelesales SupervisorCall Center Team LeaderPlease refer to the descriptions of each job below.TELESALESWork from home until further noticeCompany provided work from home set-up with allowance for internet usageBase Pay + commissionResponsibilities:Excellent communications and presentation skillsSkilled in negotiation and dealing with complaints.Persistent and results-oriented.Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping.Encoding and maintaining all client information in the database.Can actively offer and sell products to potential customers through telephone calls.TELESALES -SUPERVISORWork from home until further noticeCompany provided work from a home set-up with allowance for internet usageBase Pay + commissionResponsibilities:Manages and supervises a team of telesales representatives to meet the team targetsMotivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales targetCultivates a professional working atmosphere that encourages career development and reduces staff attritionAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualified leads from potential clients.CALL CENTER AGENTWork from home until further noticeCompany provided work from a home set-up with allowance for internet usageExperience:Customer service experience is a must. At least 1-3 years of contact center experienceTrack record of over-achieving KPIsGood customer orientation and ability to adapt/respond to different types of charactersHands-on experience in using any CRM or software for database management is advantageousConsumer sales, cross-selling/up-selling, or lead qualification experience a plusSkills:Tech Savvy. Proficient with the navigation of multiple web-based tools and Google DriveProfessional and can effectively communicate (verbally and written) in EnglishMinimum Typing Speed of 50 WPM with 80% AccuracyConnect with consumers: Dedication to the consumer experience, care about the outcomeAbility to work in a dynamic, fast-paced team culture.Able to shift gears quicklyProblem solver – provide constant performance improvement ideas and feedbackOpen to new ideas and change, Coach and motivate other team membersResponsible – adhere to schedule and process guidelinesCALL CENTER TEAM LEADERResponsibilities:Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service teamProvide feedback and present ideas for improving or implementing processes and tools with customer service area impactPerform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretationPrioritize work and provide day to day work leadership and mentorship to Customer Service RepresentativesLead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teamsProvide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administrationHandle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experienceOur founders are based in Silicon Valley, CA. We are a startup that has a good history of building cool, disruptive applications. We’re currently looking for talented, passionate, and multi-dimensional IT resources. We like those who are intelligent, love solving problems and have a passion for developing and configuring applications.We have teams based in Marilao, Bulacan, and Angeles City, Pampanga.Originally posted on Himalayas