Inbound Call Center Representative

**Job Summary** \# Remote Lemon Law Intake Pre\-Qualifier \#\# About Us We are a fast\-growing California\-based Lemon Law marketing and intake company focused on helping consumers determine whether they may qualify for a vehicle buyback, replacement, or compensation under California Lemon Law. We are looking for a highly motivated, detail\-oriented intake representative to handle inbound lead qualification calls. Your role is to quickly pre\-qualify potential clients and transfer qualified prospects to a live intake specialist or attorney team. This is a performance\-driven role with opportunities for long\-term growth. \-\-\- \# Responsibilities \* Answer inbound calls from potential Lemon Law clients \* Pre\-qualify callers using a simple script \* Gather and confirm vehicle information \* Determine if the caller meets basic qualification criteria \* Transfer qualified callers to a live intake specialist \* Follow call handling procedures and scripts \* Maintain a professional, friendly, and confident tone \-\-\- \# Basic Qualification Questions You will ask callers questions such as: \* Vehicle year, make, and model \* Is the vehicle 2020 or newer? \* Is the vehicle new or certified pre\-owned? \* Has the vehicle been repaired multiple times for the same issue? \* Is the vehicle still under manufacturer warranty? \* Is the caller located in California? \-\-\- \# Requirements \* Excellent English speaking skills \* Neutral or minimal accent preferred \* Strong phone presence and communication skills \* Previous call center or virtual assistant experience preferred \* Sales or intake experience is a major plus \* Ability to follow scripts while sounding natural \* Reliable internet connection \* Quiet work environment \* Computer with headset \* Ability to work U.S. business hours (Pacific Time) \-\-\- \# Preferred Experience Experience in any of the following would be nice but not a deal breaker: \* Legal intake \* Personal injury intake \* Lemon Law intake \* Appointment setting \* Lead qualification \* Sales or telemarketing \* Dialer systems \-\-\- \# Compensation \* Hourly pay (based on experience) \+ commission \* Performance bonuses available \* Long\-term opportunity for the right candidate \-\-\- \# What We’re Looking For We want someone who: \* Learns quickly \* Sounds confident and trustworthy on the phone \* Can keep callers engaged \* Is organized and dependable \* Works well in a fast\-paced environment \* Understands urgency and lead quality \-\-\- \# Sample Call Flow 1\. Greeting 2\. Ask qualification questions 3\. Determine if caller qualifies 4\. Build confidence and trust 5\. Transfer qualified caller to live intake team Pay: $7\.25 \- $15\.25 per hour Benefits: * Flexible schedule * Work from home Work Location: Remote