Forward Deployed Engineer

The problem we've solved Selling has always run on a brutal ratio. A salesperson spends barely a third of their day actually selling. The other two\-thirds goes to the work around the customer: the research, the lists, the notes, the CRM, the follow\-up. Two\-thirds of every sales payroll dollar buys administration instead of revenue. The manager's ratio is worse. Coaching is the highest\-leverage thing a sales manager does and it's structurally impossible to do at scale, so they sit in on one call a week and guess at the rest while the quiet underperformers repeat the same mistakes on real customers every day. We built the platform that ends both ratios. One system: the humans get coached on every call they make, and an AI coworker absorbs everything that comes with selling but isn't selling, wired into the CRM, the phones, and the calendar the business already runs on. The hours come back, every conversation gets better, and every outcome feeds back into what gets coached and absorbed next. More time, spent better, measured against revenue. The thing worth understanding before you apply: the call itself is about to be free. Within a year every voice model will hold a competent conversation. What lasts is what happens after the agent hangs up, the messy conversation turned into clean structured data, landed in the system the customer already works in, with the reasoning attached and proof it was done right. Anyone can make the call. Almost nobody does the finishing. That finishing is the product, it's deep, unglamorous, customer\-specific work that doesn't get copied over a weekend, and it's already running. It's also most of what this role extends into every new account. The role We need one person to own the technical customer journey end to end: first serious conversation to live in production. Demo, discovery, pilot design, CRM and telephony integration, launch, and support. You'll go into the codebase when a deployment demands it, tuning and extending what's already there so it fits each new customer, and turning what you learn in the field back into the product. This is the hire that stands up our go\-to\-market motion. You won't inherit a process. You'll build one, run it on our first accounts, and make it repeatable enough that the tenth deployment is dramatically easier than the first. Why this role exists The product is built and it works. The two founders ship production code across the platform, and it's live and running today. What we don't yet have is someone who has run an enterprise technical sales cycle and can deploy that product into outside customers reliably. That's the gap this hire fills, and it's the difference between a product that works and a company that sells. We're not looking for a cog. We're looking for the person who owns the commercial engine and teaches the founders the cycle along the way, so the motion lives in the company and not in one person's head. The unfair advantage you're walking into We own