Administrative Assistant – Concierge Primary Care Practice

**Administrative Assistant – Concierge Primary Care Practice** *Santa Cruz, CA \| Full\-Time \| Hybrid (some remote flexibility)* We are a newly opening concierge primary care practice in Santa Cruz offering personalized, unhurried medicine to a small, dedicated patient panel. We are looking for a highly organized, warm, and professional administrative assistant to be the backbone of our practice operations from day one. **What You'll Do** * Serve as the first point of contact for patients — by phone, email, and in person — in a calm, welcoming, and professional manner * Manage new patient onboarding, including intake forms, consent documents, and membership agreements * Maintain and organize electronic medical records with accuracy and confidentiality (HIPAA compliance required) * Complete prior authorizations and coordinate with specialists, labs, and imaging centers * Schedule appointments and manage the physician's calendar * Handle correspondence, faxes, and referral coordination * Support billing and membership management tasks * Assist with general office operations as the practice grows **What We're Looking For** * 2\+ years of experience in a medical office setting recommended ; concierge or primary care experience strongly preferred * Prior authorization experience * Exceptional interpersonal and customer service skills — a genuine affinity for working with people * Meticulous organizational habits and the ability to manage competing priorities efficiently * Comfortable with EHR systems and standard office software; ability to learn new platforms quickly * Reliable, discreet, and committed to patient confidentiality * A positive, professional attitude that reflects the quality of care our patients receive **What We Offer** * Competitive compensation: $22–$27/hour depending on experience * Opportunity to help build a practice from the ground up and grow with it * Collaborative, low\-bureaucracy environment * Partial remote flexibility for appropriate tasks * Benefits include 401K with matching, health insurance *This is a full\-time position. We are targeting a start date of July 2026\.* Pay: $22\.00 \- $27\.00 per hour Benefits: * 401(k) * 401(k) matching * Health insurance Work Location: In person