QA Analyst

**QA Analyst – Right of Way SaaS** **Designated project: GDOT** **Role Description:** We are looking for a hands\-on **QA Analyst** to ensure the quality, reliability, and customer satisfaction of our **Right of Way (ROW) SaaS product, Flairdocs**. The QA Analyst will work closely with **Product/Program Manager, Development, Business Analysts, Implementation, Support, QA, and other cross\-functional teams** to identify and resolve issues and ensure every release meets customer expectations. **Responsibilities** * Perform **daily functional, regression, integration, and end\-to\-end testing**. * Create and execute test cases based on requirements and business workflows. * Identify, document, track, and retest defects through resolution. * Work closely with Development and cross\-functional teams to **identify root causes and resolve issues quickly**. * Perform **smoke testing** after deployments and releases. * Own QA activities for releases and provide **QA sign\-off**. * Complete thorough testing before software is delivered to customers. * Validate critical ROW business workflows, data, reports, APIs, and integrations. * Perform **API and third\-party integration testing** using tools such as **Swagger, Postman**, and other API testing tools. * Use basic **SQL/SQL Server queries** to validate data and troubleshoot issues. * Test **SSRS reports** and application data. * Work with end customers, customer\-facing teams to reproduce and resolve customer\-reported issues. * Maintain a strong focus on **customer experience, product quality, and customer satisfaction**. * Continuously improve test coverage, QA processes, and release quality. **Qualifications** * 3\+ years of hands\-on experience in **software QA/testing, documentation, and customer advocacy**. * Experience testing **web\-based SaaS applications**. * **Experience serving as a trusteed advisor to the end customer and delivery teams.** * Strong experience with functional, regression, smoke, integration, and end\-to\-end testing. * Experience with **API testing**, preferably using **Postman and Swagger/OpenAPI**. * Basic knowledge of **SQL Server/SQL** for data validation. * Experience testing **APIs and third\-party system integrations**. * Experience working with **.NET web applications** and/or similar technologies. * Familiarity with **SSRS or reporting systems** is preferred. * Strong problem\-solving and troubleshooting skills. * Strong communication and ability to work effectively with **cross\-functional teams**. * Strong attention to detail and ownership of product quality. * Customer\-focused mindset with a strong commitment to **customer satisfaction**. **Preferred Domain Experience** * **Right of Way (ROW)** experience, especially with **DOTs, counties, municipalities, or government agencies**. * Understanding of the **ROW lifecycle and processes**. * Experience in **utilities, transportation, environmental, GIS, or government applications**. * Experience with ROW acq