Client Service Member -Phillipines

Client Service Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geographyAbout Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy. You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional. This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience. What You'll Do Search and Optimization Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventoryIdentify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious resultApply fare rules and availability knowledge to find solutions that are both accurate and creativeDocument complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover Quote Creation and Client Delivery Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formattingAdd clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know aboutDeliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itinerariesPresent options in a way that makes the client's decision easy and confident, not overwhelmingClient Communication Acknowledge every new client message within 30 seconds so they know it is being handledMaintain proactive, high-touch communication throughout the search and booking processConfirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connectionsHandle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmthData Accuracy and Handovers Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real timeEnsure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gapsDocument all key client interactions and decisions so the team has full context at every stageEscalation and Quality Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them aloneFlag pricing anomalies, policy concerns, or system issues when you spot themParticipate in quality audits and apply feedback to continuously improve your workWhat You Bring Must Have 2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's sideHands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratchExcellent written communication: your client messages are clear, professional, and feel personal, not like they came from a templateStrong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requestsThe ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAsA collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility,