Tech Support Specialist 1 - Remote Opportunity!

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the**Gallup Exceptional Workplace Award**, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. Are you passionate about creating a positive customer experience? Do you have the right mix of soft skills and technical know\-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well\-documented support case and keeping customers up to date? KinderCare is searching for a passionate, energetic team member for its technical support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare’s IT services while delighting your customers. The ideal candidate is passionate about customer experience and service, loves solving technical issues, is a clear and positive communicator, and excels at building meaningful relationships with customers. **Responsibilities:** * Serve as front line support for KinderCare’s corporate and field employees via phone support, ticketing system, and email * Transform the interaction with our customers with emotional intelligence, compassion, and a determination to resolve technical issues in a timely manner * Respond to customer issues and see problems through to resolution * Diagnose and troubleshoot technical issues related to hardware, software, account maintenance, or connectivity * Track and document issues until they are fully resolved, within the agreed time limits, providing timely and accurate updates to customers along the way * Properly escalate unresolved issues to appropriate internal teams * Prioritize and lead several open issues at one time * Participate in building a robust knowledge base, authoring content, maintaining existing content, and promoting the use of self\-service to employees **Qualifications:** * High school diploma or equivalent; 2 or 4\-year college degree a plus * 1\-2 years of experience providing technical customer service support provided via phone and email * Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, and business applications * Superb customer service skills and desire to help others * Outstanding written and verbal