Senior Telecom Engineer IS - Remote

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.The Senior Telecom Engineer IS specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies. Some travel may be required to support various initiatives and implementations effectively.Providence supports 100% remote work for residents located in the following areas:AlaskaWashingtonOregonMontanaCaliforniaTexas: Lubbock (within 65 miles)Texas: Levelland (within 65 miles)Texas: Plainview (within 65 miles) Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Required Qualifications:Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.5 years related experience.Experience in automation, specifically related to deployment, recovery, or other manual processes.Experience with n-tier solutions.Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications:Experience in a Healthcare environment.6 or more years of related experienceExperience in a Healthcare environment5 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environmentPreferably hands-on experience with Cisco CUCM, Unity, WebEx Calling and Voice gateways in a multi-data center environmentExpertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, System Manager, Session Manager and Media Gateways.Deep knowledge of VoIP networking services, including SIP and carrier-based solutionsExperience with monitoring and telemetry tools, such as SNMP, Syslog, and WiresharkExperience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIPPreferred experience support faxing over SIP/H.323Familiarity with CDR systems and SIP log aggregator data collectionProficiency in voice testing, load tools, and call-quality measurement toolsStrong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issuesHighly developed communication, negotiation, presentation, and consensus-building skillsIn-depth knowledge of IT concepts, strategies, methodologies, practices, and proceduresSalary Range by Location:AK: Anchorage: Min: $61.31, Max: $104.39AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82California: Humboldt: Min: $63.91, Max: $108.82 California: All Northern California - Except Humboldt: Min: $71.70, Max: $122.09California: All Southern California - Except Bakersfield: Min: $38.56, Max: $61.California: Bakersfield: Min: $36.99, Max: $59.09Montana: Except Great Falls: Min: $49.36, Max: $84.05Montana: Great Falls: Min: $46.76, Max: $79.62Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32Oregon: Portland Service Area: Min: $61.31, Max: $104.39 Texas: Min: $46.76, Max: $79.62 Washington: Western : Min: $63.91, Max: $108.82 Washington: Southwest - Olympia, Centralia & Below: Min: $61.31, Max: $104.39 Washington: Eastern: Min: $54.56, Max: $92.89 Washington: South Eastern: Min: $57.16, Max: $97.32 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in st