Principal AI Architect

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0" rel="nofollow ugc noopener noreferrer" target="_blank">Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Position Summary: We are seeking a Principal AI Architect who will own both the AI strategy and enterprise architecture vision within a B2B SaaS and enterprise technology environment. This role is responsible for defining how AI and enterprise platforms evolve together, driving architectural decisions across product, revenue, and corporate systems. The ideal candidate will operate as a senior technical authority who shapes direction, challenges current-state thinking, and builds scalable architectures that support both customer-facing platforms and internal enterprise systems. This role combines deep hands-on AI architecture with strong enterprise platform experience and operates at the intersection of strategy, execution, and governance. This role has an approximate focus of 60% AI initiatives and 40% enterprise and solution architecture. Key ResponsibilitiesDefine and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment. Design and govern AI solutions across the full customer lifecycle including marketing, sales, solution engineering, quoting, contracting, billing, revenue recognition, service, and customer success management. Architect and scale Generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms. Own enterprise architecture across core business and corporate platforms including customer, revenue, and operational systems such as CRM, quoting, contracting, billing, HR, and IT Service Management environments, with the ability to rapidly learn new technologies and design scalable solution architectures independent of specific tools or vendors. Architect and develop agentic enterprise capabilities that enhance business operations, workload orchestration, and user-facing automation. Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce. Design orchestration patterns using frameworks and platforms such as Salesforce Agentforce, Microsoft Copilot, LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems. Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems.