Travel Support Subject Matter Expert

Title: Travel Support Subject Matter Expert Location: Remote, Continental United States Schedule: Full-time, Monday-Friday Salary: $70,000-$85,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Travel Support Subject Matter Expert to join our team and provide remote travel-management support to the Federal Retirement Thrift Investment Board (FRTIB). In this role, you will provide end-to-end support for official Government travel, including travel planning, authorizations, reservations, vouchers, approval workflows, reimbursement processing, reporting, training, and electronic travel-system support. This position is a strong fit for someone with substantial federal travel-program experience who is organized, customer-focused, comfortable training users, and skilled at translating complex travel regulations into clear and practical guidance. Applications will be reviewed as they are received. Apply today! RESPONSIBILITIES Federal Travel Planning & Authorizations Assist employees with planning official Government travel and estimating anticipated travel costs Help travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expenses Prepare, review, route, and monitor travel authorizations before official travel begins Verify accounting codes, funding lines, supporting documentation, and required justifications Ensure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policies Establish and maintain appropriate supervisory, budgetary, and financial approval paths Resolve returned actions, routing errors, incomplete documentation, and approval delays Provide additional coordination for international, VIP, and other high-visibility travel Reservation & Booking Support Assist travelers with airfare, lodging, and rental-car reservations Make, modify, or cancel reservations electronically or through the appropriate Travel Management Center Verify Government city-pair fares, lodging per diem limits, and applicable travel requirements Determine the appropriate use of Individually Billed Accounts and Centrally Billed Accounts Coordinate itinerary changes and cancellations resulting from mission or administrative needs Support web-based reservation functions and apply knowledge of Global Distribution Systems Travel Vouchers & Reimbursement Prepare, review, route, and monitor travel vouchers and local vouchers Compare vouchers against approved travel authorizations and supporting documentation Review claimed expenses for accuracy, allowability, and regulatory compliance Validate mileage, transit, parking, lodging, airfare, and other allowable travel expenses Identify and resolve errors that could delay reimbursement Support electronic processing of approved reimbursements through the financial-management system Electronic Travel-System Support Provide functional and technical support for E2 Solutions and associated travel systems Assist users with travel authorizations, reservations, vouchers, reimbursements, and system navigation Troubleshoot system errors, workflow issues, and travel-system integration problems Create, configure, and maintain travel workflows and approval-routing paths Administer protected user roles, permissions, and role-based access Coach users on travel-system functions and proper travel-processing procedures Go.gov Transition Support Assist with planning and implementing the Agency's transition from E2 Solutions to Go.gov Map existing authorization, voucher, approval, payment, and reporting workflows to Go.gov Support system configuration, user-role administration, workflow validation, and readiness activities Assist with system testing, issue resolution, and process adjustments Help maintain uninterrupted travel operations throughout the transition Support users before, during, and after Go.gov implementation Training & Customer Support Deliver travel-related and electronic travel-system training to Agency personnel Provide live virtual training sessions, webinars, and remote desk-side support Develop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher training Provide limited in-person classroom training when specifically requested Explain Federal Travel Regulation and Agency requirements in clear, user-friendly language Maintain responsive and professional customer support throughout each travel action Reporting & Program Support Extract and compile information from the electronic travel system and related systems Prepare Government travel, travel-card, management, compliance, and audit-support reports Review travel data for accuracy and completeness Maintain supporting documentation and records in approved formats Apply quality-control procedures to travel actions, workflows, reports, and deliverables Support quarterly re