Customer Service Representative, Remote Arizona

We’re thrilled that you are interested in joining us here at the Amynta Group! Come "Build" Your Career with Builders \& Tradesmen's Insurance Services Builders Tradesman Insurance Services (BTIS) is nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products. We are seeking a Customer Service Representative for this work from home opportunity based in Arizona. While this is a work\-from\-home position, occasional travel within Arizona may be required for team meetings, training sessions, and other business\-related activities. The Customer Service Representative is responsible for delivering exceptional service and support to our network of agents by managing a high\-volume inbound call queue, responding to inquiries, providing accurate and timely information, and completing forms in accordance with established guidelines and procedures. This role requires a strong commitment to customer satisfaction, attention to detail, and the ability to consistently meet or exceed departmental performance standards for call handling, service quality, and productivity.**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES\*** * Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion. * Assists consumers by providing highest level of customer service; remains professional and polite at all times. * Attends to clients’ needs by producing certificates, policies, endorsements, and other related items. * Supports team goals by performing other related duties and special projects as needed. **REQUIRED QUALIFICATIONS AND SKILLS** -------------------------------------- **Education and Experience** * **High school diploma or equivalent required.** ----------------------------------------------- * **Prior customer service experience preferred; experience in a call center environment is a plus.** --------------------------------------------------------------------------------------------------- * **Post\-secondary education preferred.** ---------------------------------------- * **Experience working in an office or customer\-focused environment preferred.** ------------------------------------------------------------------------------- **Skills and Competencies** * **Positive attitude, strong integrity, and a commitment to providing excellent customer service.** -------------------------------------------------------------------------------------------------- * **Ability to work independently in a remote environment with strong self\-motivation, organization, and time management skills.** --------------------------------------------------------------------------------------------------------------------------------- * **Ability to troubleshoot basic equipment and connectivity issues, including headset, internet, and system access.** -------------------------------------------------------------------------------------------------------------