Student Services and Program Coordinator

**Schedule:** Five days per week: **Saturday, Sunday, and three weekdays**. Weekend work may be completed remotely. Some weekday work will be conducted in the office. **About Zinkerz** Zinkerz is a Boston\-based online education company specializing in education and test preparation for high school students. Since our founding in 2014, we have built a strong reputation for providing high\-quality instruction in Advanced Placement courses, high school subjects, and college entrance exams. Our mission is to open up opportunities for students around the world by helping them become compelling candidates and successful scholars at the world’s most prestigious universities. We serve a talented and diverse community of students and families who are committed to academic success. **The Role** Zinkerz is seeking a **Student Services and Administrative Assistant** to join our Boston\-based team. This position combines student support, administrative coordination, and office assistance. The successful candidate will help organize and manage courses, support students and families, track student progress, and assist with the preparation and delivery of classes, camps, and in\-person lessons. This individual will also provide general administrative support to the team, including copying, filing, organizing materials, and coordinating day\-to\-day office needs. The ideal candidate is energetic, organized, dependable, and passionate about education. They should be comfortable communicating with students, parents, instructors, and staff through multiple channels and able to work independently in a fast\-paced environment. Because many of our students are available after school and on weekends, this role requires a flexible schedule, including weekend availability. **Primary Responsibilities** *Student Services and Support* * Assist with student scheduling, enrollment, orientations, and onboarding. * Help students establish study plans and learning goals. * Track student attendance, academic progress, assignments, and overall engagement. * Update and modify student learning plans as needed. * Maintain regular communication with students and families. * Communicate with parents and students through telephone, WhatsApp, SMS, email, and video calls. * Establish positive relationships with prospective and current students and their families. * Serve as a reliable point of contact for routine student and family questions. * Provide basic information related to academic planning, college admissions, career planning, financial aid, and other student needs. * Escalate complex academic, technical, or administrative issues to the appropriate team member. * Support the coordination of classes, tutoring sessions, camps, orientations, and other educational programs. *Administrative and Office Support* * Provide general administrative assistance to the education and operations teams. * Copy, scan, print, file, organize, and distribute documents and instructional