Sr. Production Support Engineer

This is a remote position.Sr. Production Support EngineerReporting to Manager, Production Support & Service Reliability, handles incident triage, issue reproduction, environment support, release support, integration failures, defect coordination, and pod escalation support. This role is a key onshore partner to Product and Engineering during live incidents, high-priority releases, and ambiguous production issues.Key ResponsibilitiesIncident Response & TriageHandle incident triage, issue reproduction, support diagnostics, and escalation management across production systems and workflows. Investigate application, integration, configuration, and environment issues with a focus on restoring service and clarifying root cause. Support high-priority incidents that require close coordination with engineering, product, or business stakeholders. Pod & Release SupportAct as a close day-to-day support partner to pods during live releases, stabilization periods, and production issue follow-up. Support release-watch activities and confirm production-readiness checks are executed consistently. Help identify support risks before they become material incidents. Problem ManagementDocument incidents clearly, coordinate handoffs to Engineering, and help ensure issues are tracked through resolution. Improve runbooks, issue patterns, and support evidence to increase repeatability and speed of response. Partner with QA and Engineering to reduce escaped defects and recurring support pain points. Business-Aware SupportTranslate technical issues into clear business impact statements for finance-sensitive workflows. Help distinguish true defects from data issues, process exceptions, or user enablement gaps. Escalate material issues quickly and clearly. RequirementsRequired Qualifications5+ years of production support, application support, systems support, or software operations experience. Experience with modern application environments, APIs, integrations, and workflow-driven platforms. Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues. Ability to work closely with engineers, product managers, QA, and business stakeholders. Comfort handling ambiguous or high-pressure incidents in a disciplined way. ·Bachelor's degree preferred.You Are·Methodical, calm, and accountable.Strong at translating technical findings into business-relevant language. Comfortable handling ambiguity and escalation-heavy support work. A dependable partner during live incidents and releases. BenefitsSalary plus performance-based bonus.Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor, and internal equity. Originally posted on Himalayas