Senior Implementation Engineer - Five9 VCC Solutions

We are seeking a Senior Implementation Engineer to configure Five9 VCC and IVA applications, build integrations with third-party applications, and perform end-to-end testing to ensure solutions function as designed. This is a remote role based in the US and will report to the Executive Director of Technology Consulting.RequirementsConfigure Five9 VCC and IVA applications according to solution specificationsBuild and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settingsConfigure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logicImplement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurationsPerform thorough configuration testing and validation prior to customer UAT or deploymentBuild, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrationsWrite and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components)Configure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and VelocifyTroubleshoot issues across Five9 components and diagnose cross-layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecomDocument configuration decisions, integration logic, test cases, and operational detailsOriginally posted on Himalayas