Bilingual Enrollment Specialist (Remote - Work From Home MST/CST)

Description: Position: **Bilingual Enrollment Specialist (Remote \- Work From Home)** Job Type: Non\-exempt \- Full\-time Schedule: Monday to Friday \- **MST and CST Time Zone Applicants Desired** Pay Range: $23\.00 \- $26\.00 Hourly \+ Monthly bonus opportunity of up to $750 **\*\*Candidates must be bilingual, fluent in speaking both English and Spanish.** Location: Remote \- Work from Home This role is 100% remote with no face\-to\-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. **Summary** Position Overview: We are seeking a persuasive, patient\-focused sales professional to join our team as an Bilingual Enrollment Specialist. In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age\-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high\-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales\-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives. **Essential Functions** * Make a high volume of outbound calls daily (80\+ minimum) to prospective patients. High\-volume role, typically 80\+ outbound calls per day, with an expectation of 10\+ enrollments daily. * Educate patients on program benefits and overcome objections to secure enrollment. * Use persuasive but compassionate communication to drive action while maintaining patient trust. * Guide patients through the enrollment process, ensuring accurate information is collected. * Confirm that patients successfully transition to their first scheduled care call. * Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance. * Consistently meet or exceed daily enrollment goals (10\+ enrollments per day minimum). * Achieve conversion and activation targets tied to patient growth metrics. * Be accountable for results related to outreach, enrollments, and bounce prevention. * Share best practices with peers and team leads to optimize outreach effectiveness. * Participate in training and feedback sessions to improve objection handling and enrollment success. * Partner with leadership to refine scripts, workflows, and patient messaging. * Perform other duties as assigned to support Lumata Health’s goals and objectives. Requirements: **Required Skills** * Ability to speak fluently in both English and Spanish * Strong sales instincts — persuasion, objection handling, closing. * Empathy and patient focus — ability to balance metrics with compassion. * Excellent verbal and written communication skills. * High resilience in a quota\-driven environment with frequent rejection. * Strong organizatio