Client Operations Manager

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe’re hiring a Client Operations Manager to own client delivery, execution tracking, and operational workflows across multiple accounts.This is a high-ownership, execution-driven role where you will:Manage client communication and expectationsDrive accountability across teamsEnsure consistent delivery and progressBuild systems that eliminate operational gapsYour goal: keep clients moving forward without founder involvement in day-to-day operations.What You’ll OwnClient Operations & CommunicationServe as the primary point of contact for clientsManage communication across:WhatsAppSlackGoogle WorkspaceRun regular check-ins to track:ProgressCommitmentsBlockersMaintain clear, structured communication across all stakeholdersDelivery & Execution ManagementMaintain a live tracker for all client workstreamsEnsure all deliverables are completed on timeIdentify and drive the top 2–3 priorities per client each weekProactively flag risks and resolve execution gapsStep in to unblock teams and maintain momentumWorkflow & Process OptimizationBuild and improve:SOPsWorkflowsOperational systemsIdentify inefficiencies and implement structured solutionsCreate automations for:ReportingTrackingNotificationsLeverage AI tools to improve speed and executionTeam Coordination & AccountabilityAlign cross-functional teams on:TimelinesDeliverablesOutcomesHold teams accountable while maintaining strong relationshipsIdentify bottlenecks early and resolve them proactivelyHiring Support (As Needed)Assist with:CV screeningInitial candidate evaluationsProvide structured recommendations for hiring decisionsWhat Makes You a Great FitExecution-focused with strong operational disciplineHighly organized with exceptional follow-throughStrong communicator who can confidently manage clientsComfortable working in fast-paced, scaling environmentsProblem-solver who proactively removes blockersSystems thinker who builds structure where none existsRequirements3–5 years experience in:OperationsProject managementChief of StaffAccount managementProven experience managing:Multiple clients or workstreams simultaneouslyHands-on experience building:WorkflowsSOPsReal operational systemsStrong client-facing communication skillsHigh ownership, accountability, and attention to detailNice to HaveExperience contributing to company growth or scaling operationsExperience with automation tools:ZapierMakeAirtableNotionExposure to AI-native tools:n8n or similarBackground in startups or high-growth environmentsTools & TechSlack / WhatsApp / Google WorkspaceNotion / Airtable / ClickUp (or similar)Zapier / Make / n8nAI tools for automation and workflowsWhat Success Looks LikeMinimal founder involvement in day-to-day operationsConsistent, on-time delivery across all client accountsClear, scalable operational systems in placeImproved client performance and measurable growthHigh client satisfaction and retentionInterview ProcessInitial Screening CallRecruiter InterviewFinal InterviewOffer & OnboardingApply NowIf you’re an operations-driven leader who thrives on execution, accountability, and building scalable systems, we’d love to hear from you.Apply now and take ownership of client delivery at scale.Originally posted on Himalayas