Underwriting Technical Manager - Workers' Compensation

Are you a strategic, technically skilled underwriting professional who loves building high performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward thinking Underwriting Technical Manager to join our team.In this role, you will blend deep underwriting subject matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders.If you’re energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we’d love to meet you.Essential Duties & Responsibilities Underwriting Quality, Governance & TrainingLead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.Maintain underwriting guidelines, manuals, procedures, and authority statements.System Oversight & Process OptimizationProvide leadership to the Underwriting System Support Staff, ensuring efficient day to day operations.Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.Lead or support cross functional projects that advance process and technology improvements.Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.Technical Underwriting Leadership & Book ManagementServe as a high level technical underwriting authority, evaluating and approving complex or high value accounts within assigned authority.Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.Regulatory, Compliance & Partner RelationsMonitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements.Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow up actions.Track placement of facultative reinsurance and support related reviews and documentation.Serve as backup for department business continuity and disaster recovery planning.Strategic & Continuous Improvement InitiativesAssist in developing and executing strategic objectives with long term impact on underwriting performance.Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility.Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross functional process improvements.Leadership, Mentorship & Culture BuildingProvide coaching and mentorship to underwriters and leaders on complex accounts and technical matters.Identify development opportunities to elevate technical acumen across the underwriting department.Create communication strategies that effectively share updates, changes, and outcomes with stakeholders.Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement.Additional AccountabilitiesLead MEM’s responses to NCCI inspection reports.Provide analytical and administrative support for ad hoc reviews, research, and operational analysis.Lead special projects that enhance underwriting performance and operational excellence.QualificationsEducation:Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience.Designations:CPCU preferred.Experience:7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility.1–2 years of leadership experience (formal or informal) preferred.Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learn