Help Desk Technician I

**JOB SUMMARY:** The Help Desk Technician I provides first point of contact for technical support requests, assisting end\-users with hardware, software, and account\-related issues. This entry\-level role ensures timely assistance and excellent customer service, with opportunities to grow technical skills in a supportive environment. The role is fully on\-site at our Bonner Springs, KS office. **\*\*\*\*This position is on\-site only in Bonner Springs, KS. No remote option is available.\*\*\*\*** **RESPONSIBILITIES AND DUTIES:** * Respond to and resolve help desk tickets related to hardware, software, and network issues. * Provide support for Microsoft 365 services including account creation, password resets, license management, and troubleshooting. * Support for the company's line\-of\-business ERP/scheduling system (RDP\-based access). * Support field\-based mobile apps used by operations staff. * Image, configure, and deploy new laptops, desktops, and other hardware for end\-users. * Maintain accurate documentation of support requests, resolutions, and asset inventory. * Assist with multi\-factor authentication setup and troubleshooting. * Assist with onboarding and offboarding processes, including setting up user accounts and equipment. * Escalate complex issues to senior IT staff or vendors as needed. * Document all issues, resolutions, and actions taken. * Perform routine maintenance tasks such as software updates, patching, and backups. * Support remote users via phone, email, and remote desktop tools. * Maintain a high level of customer service and professionalism in all interactions. * Performs other related duties as required and assigned. **QUALIFICATIONS AND SKILLS:** * Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). * Basic understanding of Windows and operating systems. * Familiarity with Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint, etc.). * Strong problem\-solving and communication skills. * Ability to prioritize tasks and manage time effectively. * Willingness to learn and adapt in a fast\-paced environment. * Strong interpersonal skills to collaborate across departments. **PREFERRED SKILLS (NOT REQUIRED):** * Experience with ticketing systems (e.g., IT Glue, Zendesk, ServiceNow). * Knowledge of Active Directory and basic networking concepts. * Knowledge of Mobile Device Management Software (Intune, MaaS360 and Apple Business Manager) * VOIP Phone system administration. * CompTIA A\+ or similar certification. * Knowledge of the construction/crane industry. **PHYSICAL DEMANDS:** * While performing the duties of this job, the employee is required to sit, stand, walk, stoop or crouch. * Work environment is well\-lit, air conditioned/heated office environment. **GENERAL DUTIES AND EXPECTATIONS:** * Adhere to Company Code of Conduct/Ethics and Core Values. * Contribute to the professional culture within