Professional Service Operations Administrator

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.General DescriptionThe Professional Services Operations Administrator (PSOA) is a support role that helps ensure smooth execution of our professional services pre-sales process. Reporting to the PSOS Lead, you'll work at the intersection of sales, services delivery, and operations, gaining exposure to multiple business functions. This entry-level role is an excellent opportunity to learn how professional services operations work while contributing to process improvements and operational efficiency. You'll support the team in organizing workflows, maintaining documentation, and helping transition manual processes into more streamlined systems.Roles and Responsibilities:Use Salesforce.com to generate quotes, track opportunities and process orders.Partner with Services Leadership to maintain and enhance project scoping informationEnsure accuracy and completeness of client responses and requirements documentationCoordinate and manage Statements of Work (SOW), revision requests, and Change Orders with meticulous attention to detailWork with the Proposal Support Group (PSG) for accurate, timely, and valuable responses to client needsEstablish consistency and standardization across various service offeringsIdentify gaps in workflows and recommend actionable improvementsPerform quality assurance on proposals and project documentation to identify errors, omissions, and potential issues before they impact deliveryServe as a liaison between back-office, sales, delivery teams, and other stakeholdersMaintain high levels of professionalism and communication to ensure exceptional internal customer experienceWork with PSOS Lead to update standard project templates and operational practicesMaintain accurate estimating data in Salesforce and related systemsSupport services pipeline trackingRequired Experience:High school diploma or equivalent requiredExperience with Salesforce or similar CRM platforms preferredBackground in operations, cybersecurity, or professional servicesUnderstanding of SOW development and contract managementTravel Requirements:Up to 10% travelSedentary workSubstantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a dayRequired to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a dayWe use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity. This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. Some added perks….Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans12 corporate holidays and a Flexible Time Off (FTO) programHealthy mobile phone and home internet allowanceEligibility for retirement plan after 2 months at open enrollmentPet Benefit OptionOriginally posted on Himalayas