Director Client Success, Legal Portfolio

**Director Client Success, Legal Portfolio** **Location US Midwest Central Time Zone is preferred; Remote \-US or Hybrid, Palo Alto, NY or Charlotte offices are possible.** **About the role** The Director Client Success, Legal Portfolio is a people leader on Intapp's Client Success team, responsible for inspiring, developing, and coaching a team of client success professionals to consistently deliver strong client outcomes with predictable results across the US Midwest and West. This role sits at the intersection of team leadership and client strategy, ensuring your portfolio of enterprise legal accounts is healthy, growing, and realizing the full value of their Intapp investment. Done well, this role turns a team into a high\-performing unit and clients into long\-term partners. Firms that are expanding their use of the platform and influencing peers in their markets. The Director operates as a trusted advisor to client stakeholders and internal leaders alike, and serves as the connective tissue between their team, Sales, Product, and the broader business. **What you'll do** * Build and oversee a portfolio strategy that optimizes account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomes. * Drive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focus. * Align with Sales segment leads on account\-specific goals and ensure the team executes against shared objectives. * Ensure your team engages the right stakeholders at the right level in every account. * Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed. * Lead escalation management for high\-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency * Own retention and support growth for your portfolio, driving renewal forecast accuracy, identifying at\-risk renewals early, and developing success plays that extend client value in partnership with Sales. * Lead proactive engagement models that increase product adoption and accelerate value realization across the full Intapp product suite and lifecycle. * Coach the team to develop and share best practices, thought leadership content, and industry\-specific guidance that supports the broader legal client community. * Prioritize recruiting and building a team of strong performers, investing in hiring, onboarding, and developing talent as a core part of the role. * Model and reinforce industry knowledge and product depth, creating a culture of continuous learning and client\-facing credibility **What you'll bring** **Required** * 15\+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry. * Proven ability to drive retention and support growth across a portfolio of