Group Premium Services Representative

**Location:** Remote **Work Type:** Full Time Regular **Job No:** 505211 **Categories:** Finance/Accounting **Application Closes:** Closes Sep 15, 2026 2026\-09\-09 We are seeking a detail‑oriented professional with a strong aptitude for numbers and data to join our team as a Group Policy Services Representative (GPS Rep). This role supports accurate and timely group premium processing and policy administration in a fast‑paced, production‑driven environment. The GPS Rep delivers accurate, timely, and customer‑focused service for group insurance products by processing policy transactions, resolving inquiries, and researching complex cases while meeting service, quality, and regulatory standards. This position is well suited for someone who enjoys working with data, using Excel, and contributing to operational excellence through collaboration and continuous improvement. **Training will begin Thursday October 22nd for 7 weeks** **Training Hours 8:00am \- 4:30pm CST** **WHAT WE CAN OFFER YOU:** * Hourly Wage: $22\.00, plus annual bonus opportunity. * 401(k) plan with a 2% company contribution and 6% company match. * Work\-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. * Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. \[remove if open to sponsorship] **WHAT YOU'LL DO:** * Process group premium transactions accurately and timely, ensuring paid‑to dates are advanced and policies remain in good standing. * Research and resolve premium, billing, and policy inquiries from employers, members, internal partners, and business areas while maintaining confidentiality. * Analyze data and reports to identify discrepancies, trends, and resolution paths. * Maintain compliance with regulatory requirements, internal controls, and service standards. * Ensure accuracy in billing statements and premium payments. Identify, evaluate, and resolve eligibility and billing entries. * Collaborate with teammates and business partners to resolve complex or escalated issues. * Contribute to team success by meeting productivity and quality expectations **WHAT YOU’LL BRING:** * Strong attention to detail with the ability to work accurately in a high‑volume environment. * Proven ability for working with **numbers, reports, and data analysis.** * Proficiency in **Excel** and willingness to learn internal systems and tools while having the ability to learn quickly. * Good verbal and written communication skills and the ability to effectively articulate instructions and information to other associates and customers. * Effective written and verbal communication skills, alongside sound judgement, creativity and flexibility Sound judgment, creativity and flexibility and time management skills * * Ability to research, problem‑solve, and make sound decisions within guidelines. * Customer‑focused mindset with a commitme