Performance Management Analyst

About Lyra HealthLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.About the RoleLyra Health is seeking a Performance Management Analyst who will be a high-impact, operations analyst responsible for transforming complex data into compelling, actionable performance narratives for our largest and most strategic growth channels. Bridging the gap between technical data engineering and operations strategy, this role requires a unique "dual-threat" skillset to not just uncover trends and actionable data points but to transform them into an operational narritive & strategy. This role is more than just numbers and charts; it is about translating data into results.ResponsibilitiesPartner directly with Account Management, Marketing, and Operations teams to build and convert dashboard data into actionable channel and customer specific insights Support monthly and quarterly business review metrics and materials with tailored visuals and summaries that showcase performance wins, headwinds, and forward looking opportunitiesManage and validate enrollment performance and pipeline for perspective and new members, ensuring seamless ingestion from various partner and client sources.Monitor and analyze membership utilization trending, identifying patterns in engagement, churn, and under-utilization.Develop contract level service level agreements monitoring, dashboard, and establish reliable systems for managementPerform rigorous quality assurance on partner-provided datasets to ensure accuracy before data hits internal systems or external reports.Build and optimize complex queries to join disparate datasets and extract actionable insights from our data warehouseDevelop and maintain scripts to automate recurring reports and eliminate manual data manipulationPartner with Data Engineering to influence data modeling, design, and warehouse optimizations for performance reportingQualifications5+ years of experience in an analytical role, preferably within a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities.Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets. Experience with Matik or similar reporting automation tools is highly desirable.Exceptional written and verbal communication skills, with a proven ability to translate complex data analysis into simple, compelling visual and narrative formats suitable for executive audiences.Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations.Experience managing high-stakes client relationships and partnering effectively with non-technical business users (e.g., CSMs, Benefits Leaders).Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) preferred."We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please n