Client Services Analyst I (Remote, U.S.)

**Who We Are** EOX Vantage is a managed services company supporting insurance carriers and their customers. Our support team handles real situations for real people — homeowners dealing with billing questions, mortgage companies needing verification, and policyholders reporting property damage for the first time. We take that responsibility seriously. **The Role** You will be the first point of contact for homeowners and mortgage partners calling in about their insurance policies. That means handling billing questions, processing mortgage verifications, updating account information, and collecting details when someone reports a loss for the first time. Calls come in consistently throughout your shift. You will use several web\-based platforms, follow defined processes, and document every interaction. It is steady, detail\-oriented work that requires focus and professionalism from start to finish. **Day to Day** * Take inbound calls from homeowners, mortgage servicers, and agents * Handle billing questions, payment support, and account updates * Process mortgage verification requests * Complete first notice of loss intake by collecting and recording required information * Work across multiple systems simultaneously during each call * Document interactions completely and accurately * Follow workflows and escalation procedures * Maintain performance standards for quality, attendance, and productivity **Training Path** All new hires go through a structured remote training program before taking calls independently: * Day one covers onboarding, systems, and expectations * Days two through five include instructor\-led virtual training and self\-paced modules * A practice day with live call observation follows * New reps then move into the mortgage verification queue with trainer support available * Customer care cross\-training happens after stability is established * Chat support training is available as a next step after proficiency **What We Need From You** * At least one year of phone\-based customer service or call center experience * Confidence navigating multiple computer systems at once while on a call * Strong written documentation habits * Calm, professional communication under pressure * Reliable attendance and consistent availability during your assigned shift **Nice to Have** Background in homeowners insurance, claims, mortgage servicing, FNOL, or any regulated service environment **Your Home Setup** * Private, quiet space for uninterrupted phone work * Dependable high\-speed internet * Ability to work full shifts without disruption **Company Description** At EOX Vantage, we deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (TARUVI) – a suite of unified cloud\-based apps to run a business,