Sr. Product Delivery Manager, CSS Contact Center Solutions (US, Virtual, NOAM)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global teamSenior Product Delivery Manager, CSS Contact Center Solutions RemoteFull time, United StatesAs a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD’s global contact centers. With a keen focus on the consultant and customer experience, this position will Lead in the business development, thought leadership and delivery of organizational strategy and design offerings specific to contact center management.As a Senior Product Delivery Manager, you willConduct market research and competitive analysis to understand customer needs and market trendsMaintain internal product, standards and governance documents to the highest level of accuracy and relevance Develop partnerships with key stakeholders throughout the company to more effectively understand business requirements, gauge process effectiveness, and develop customer driven solutionManage product roadmaps and releasesReview escalated help tickets for project assessment and engage appropriate partiesAbout youPrior experinece of contact center technologies and product delivery lifecycleCapable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutionsIntermediate or higher product management tools experienceSubject matter expertise in contact center principles including configuration, telephony routing, contact center data requirementsExcellent verbal and written communication skills with the ability to influence and engage stakeholders at all levelWhat we offer youAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.About usBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.Get to know us by reading our blog and checking out our social media:https://www.bcdtravel.com/blog/https://www.linkedin.com/company/bcd-travel/https://www.instagram.com/bcdtravel/https://www.facebook.com/bcdtravel/You’ll be offeredFlexible working hours and work-from-home or remote opportunitiesOpportunities to grow your skillset and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebratedAt BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Manager, CSS Contact Center Solutions is between $94,000 and $105,000. The actual pay depends on your skills, qualifications, experience and geographical location. Ready to join the journey? Apply now!We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.Originally posted on Himalayas