Contact Center Associate I (Remote)

Job DetailsDescription Since 2002, TicketNetwork has served the ticketing and event industry as the go\-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e\-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top\-tier, customizable solutions to provide great service to consumers and clients alike. We're seeking a motivated and customer\-focused professional to join our team as a Contact Center Associate I. experienced **Contact Center Associate I.** **Primary Responsibilities:** * Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact. * Contacting supply teams via telephone to discuss and confirm delivery details, and updates. * Relaying delivery information to clients * Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team * Fields inbound support calls for partner sites * Troubleshooting and answering general questions related to client ticket requests * Contacts Broker partners via telephone to discuss and confirm delivery details, and updates * Coordinates delivery updates with clients * Communicates with other internal departments as necessary * Other tasks as assigned by management **Required Experience:** * At least one year of experience working in a high volume call center job. * At least one year of experience in a professional customer service position **Other Requirements:** * This position is 100% remote. Candidates must have reliable equipment and high\-speed internet to be able to work remotely. **Shift:** * Varying shifts available * Full time * Must be able to work Saturdays **Benefits:** * Generous PTO, Floating Holidays and Mental Health days * Comprehensive Health, Dental \& Vision Insurance * Company paid Life Insurance * Company Match on 401(k) Retirement savings * Complimentary event tickets * Monthly performance\-based incentives Pay: $16\.90 \- $16\.95 per hour Work Location: Remote